1. Data Controller
The data controller responsible for the processing of personal data collected through this website is:
3C Express
50 rue des Chardonnerets
93290 Tremblay-en-France
France
Email: contact@3cexpress.fr
Phone: +33 1 88 33 53 63
2. Data We Collect
When you submit a quotation request, contact us, or use our shipment tracking services, we may collect:
• Company name
• Contact person name
• Email address
• Phone number
• Shipment information
• Origin and destination details
• AWB, BL or shipment reference numbers where applicable
• Information required for transport, logistics and customs operations
• Any information voluntarily provided through our forms
3. Purpose of Data Processing
Your personal data may be used for the following purposes:
• Preparing freight quotations
• Responding to quotation requests and customer enquiries
• Managing transport, freight forwarding and logistics operations
• Coordinating customs clearance procedures
• Providing shipment tracking and customer support
• Managing customer communication
• Complying with legal, customs, tax and accounting obligations
• Improving our services and customer experience
4. Legal Basis for Processing
In accordance with Article 6 of the General Data Protection Regulation (GDPR), personal data is processed on the following legal bases:
• Performance of pre-contractual measures requested by the customer, especially when submitting a quotation request
• Performance of a contract when transport, freight forwarding or logistics services are provided
• Compliance with legal obligations, including customs, tax and accounting requirements
• Legitimate interests related to customer communication, service management, business operations and service improvement
5. Data Retention
Personal data is retained only for the period necessary for the purposes for which it was collected, unless a longer retention period is required by law.
• Quotation requests and commercial enquiries: up to 3 years after the last contact
• Customer and shipment-related records: up to 5 years after completion of the service
• Customs, tax, accounting and invoicing documents: up to 10 years in accordance with French legal requirements
• Technical data related to website security and operation: up to 12 months
6. Data Sharing
3C Express does not sell personal information.
Personal data may only be shared where necessary with:
• Transport partners and carriers
• Customs brokers and customs authorities
• Warehousing and logistics partners
• IT, hosting and technical service providers
• Administrative, legal or regulatory authorities when required by law
7. International Transfers
As 3C Express operates in international freight forwarding and logistics, certain shipment-related information may be transmitted to partners, carriers, agents or authorities located outside the European Union when necessary for the performance of transport, customs clearance or delivery services.
In such cases, 3C Express takes reasonable measures to ensure that personal data is processed securely and only for the purposes required to complete the requested service.
8. Data Security
3C Express implements reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.
9. Your Rights
In accordance with applicable data protection regulations, you have the right to:
• Access your personal data
• Correct inaccurate or incomplete information
• Request deletion of your personal data
• Restrict or object to certain types of processing
• Request data portability where applicable
• Withdraw consent where processing is based on consent
To exercise your rights, you can contact us at: contact@3cexpress.fr
You also have the right to lodge a complaint with the French supervisory authority, the CNIL, if you believe your personal data is being processed unlawfully: www.cnil.fr
10. Cookies
This website may use cookies or similar technologies that are strictly necessary for the proper operation, security and user experience of the website.
If non-essential cookies are introduced in the future, 3C Express will request the user's consent where required by applicable law.
11. Data Protection Officer
3C Express has not appointed a Data Protection Officer, as this is not legally required for its current activities.
For any question regarding personal data protection, you may contact: contact@3cexpress.fr
12. Contact Us
If you have questions regarding this Privacy Policy or the way your information is processed, please contact:
Email: contact@3cexpress.fr
Phone: +33 1 88 33 53 63